Frequently Asked Questions

Helping Our Seniors, LLC provides comprehensive non-medical home care services, including assistance with daily living (ADLs), meal preparation, light housekeeping, and medication reminders. We specialize in personalized care plans that allow San Antonio seniors to age in place comfortably while receiving one-on-one attention from compassionate, professional caregivers.

Yes, we provide expert dementia and Alzheimer's care tailored to the unique cognitive needs of each individual. Our caregivers undergo specialized dementia training to manage behavioral changes and ensure a safe, supportive environment. We focus on enhancing the quality of life for seniors in San Antonio by maintaining familiar routines and engaging in memory-focused activities.

In-home care allows seniors to remain in a familiar, comfortable environment while receiving personalized, one-on-one assistance. Unlike facilities with high staff-to-resident ratios, our San Antonio caregivers focus exclusively on your loved one. This model promotes independence, reduces the risk of facility-acquired infections, and is often more cost-effective for families needing flexible scheduling.

Absolutely. At Helping Our Seniors, every caregiver must pass stringent state and local background checks annually. We are a fully bonded and insured agency, ensuring that our clients in Bexar County receive care from honest, dependable, and professional staff who meet the highest standards of safety and integrity.

We utilize a personalized matching process that considers the caregiver's specific experience, skills, and personality alongside the senior's unique needs and temperament. This ensures a compatible "care bond," which is vital for long-term success. Our San Antonio team prioritizes consistent communication with families to ensure the match remains effective as needs evolve.

Yes, our Hospital to Home care helps seniors transition safely back to their residence following a discharge or surgery. This service includes transportation, medication setup, and help with mobility to prevent hospital readmissions. We coordinate with healthcare providers in the San Antonio area to ensure the discharge plan is followed accurately and safely.

We offer flexible respite care services designed to give family caregivers a necessary break while ensuring their loved one remains safe and cared for. Whether you need a few hours a week or overnight assistance, our San Antonio team provides temporary relief, reducing caregiver burnout and allowing families to focus on their own well-being.

Yes, we accept Long Term Care Insurance to help offset the costs of in-home senior care. Our administrative team assists San Antonio families with the necessary documentation and billing processes required by insurance providers. We recommend a consultation to review your specific policy and determine how it can be applied to our services.

Starting care begins with a free initial consultation at your home in San Antonio. During this meeting, we assess your loved one's physical and emotional needs, discuss your schedule preferences, and create a customized care plan. We then match you with a qualified caregiver to begin services, typically within a few days of the assessment.

Our office is located at 13774 George Rd., San Antonio, TX 78231. We proudly serve seniors and families throughout Bexar County and the surrounding areas. We are available by phone 24/7 at (210) 492-8100 to assist with urgent care needs or to answer questions about our local senior resources.